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IMPORTANT FOR THE CHANGE PROCESS

From the order to change provider to the final change, it can usually take between 4 - 10 weeks. Of course, there are also exceptional cases where it can go a little faster. An example of this would be a change of location, which is caused by a classic move. Incidentally, in this case a change can often be made up to 6 weeks retroactively from the move-in date. However, it can also take longer if the current electricity contract or the current gas contract still has a correspondingly long remaining term and the customer does not have a special right of termination. This means that the new energy contract can only begin after the old contract has expired.

No interruptions due to the change process:

By the way, the electricity continues to run continuously during a contract conversion, so there are no interruptions due to the conversion process. This is because the local basic suppliers are obliged by the basic supply regulations to supply households in the relevant area with energy on a constant basis. This means that the basic supplier steps in if the new contract does not connect directly to the old one.

Termination process with the old electricity and gas provider:

The termination when changing energy provider is usually handled for you by the new provider. You should only terminate the energy provider yourself in two special exceptional cases. Namely if you have a special right of termination due to a price increase or if your current contract is about to expire. And some contracts are automatically extended if they are not terminated on time. To avoid a further contractual obligation to the old provider, you should terminate the contract yourself in such a case.

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CHANGING ENERGY PROVIDER WHEN MOVING

This is how the change works:

Changing electricity and gas providers is usually not a problem even when moving or moving in.

In your electricity change order or gas change order, state that this is a new move-in and note the corresponding move-in date in the application. Since a change can take 4 - 10 weeks, the application should be submitted as soon as possible, i.e. promptly, to avoid unnecessary delays. Otherwise, the local basic supplier will step in in the meantime and create a bill for the respective transition phase. This means that you will be supplied with electricity or gas even if you move house. You should cancel your provider yourself with both the basic supplier and an alternative provider if you move.

Termination or taking the provider with you to the new location:

If you are on basic service before moving to the new address, you can terminate your basic provider two weeks before moving out, as this is stipulated by law. And if you have a fixed-term contract with an alternative provider, it is advisable to read the terms and conditions again carefully. There is usually an extra clause for moving. And most providers grant a special right of termination in the event of a move.

Important to note for contracts with new and existing customer bonus:

Any bonus payments that were agreed upon when the contract was signed and which are only granted once a certain delivery time has been reached are then usually no longer applicable. However, one or two providers also offer the option of taking the current contract with you to your new place of residence. If you want this, you should find out about this from your provider at least 6 weeks before you move.