IMPORTANT  FOR  THE  PROVIDER CHANGE

Duration of changing provider:

Changing internet provider usually doesn't take long. You will normally receive confirmation from the new DSL provider relatively soon after your order has been successfully submitted. Your new internet connection will normally be activated at the end of the old internet contract.

Switching from DSL to a cable connection:

In this special case, the new tariff will be activated as soon as the new provider has finalized it. This means that you can use the new connection immediately after activation. And as long as the old internet contract is still active due to the remaining term and therefore still needs to be actively paid, you will receive free months from the cable provider. This means that the basic fee for the cable provider's new tariff is waived for the time being, so that you don't have to pay for 2 internet contracts at the same time.

The right time to change internet provider:

Changing internet provider every 2 years at the end of the minimum contract term usually makes sense, as existing customer tariffs are often more expensive after the minimum contract term has expired compared to new customer tariffs.

Important when changing:

Timely planning by comparing providers and tariffs (at least 4 months before the end of your current contract) is important in order not to miss the cancellation period for your current contract. Otherwise, your contract will automatically be extended and you will pay more than you should. With a new provider, however, you benefit from new customer conditions, which are actually almost always better than existing customer conditions.

Cancellation or taking the provider with you to the new location:

If you change internet provider because you are moving, you can cancel your existing contract with one month's notice, provided that the minimum contract term of your contract has already expired. You can then conclude a contract with a new internet provider at the new address. However, if the term of your existing contract has not yet expired, it ultimately depends on whether or not your current tariff is available at the new address. If your provider can provide the previous service to the same extent at the new address, you must take your contract with you and instruct your provider to move accordingly. You should do this at least 4 weeks in advance to ensure that the process goes as smoothly as possible. However, if your provider cannot provide the previous service at the new address or cannot provide it under the same conditions, you can make use of the so-called special right of termination and terminate the contract extraordinarily.

If you are porting a landline number, please note the following:

| Do not cancel the connection yourself so that a seamless transition can be guaranteed. The new provider will take care of the cancellation.

| Order the tariff from the new provider at least 1 month before the cancellation period expires. Otherwise, the existing contract will be extended by a further month.

| When entering your customer data, it is essential to ensure that it is complete and identical to the customer data for your current contract. If the connection holder is not the same, inform the new provider as soon as possible to avoid unnecessary misunderstandings.

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